Privacy Policy

Last Updated: 5 October 2026

ZimAd Connect respects your privacy and is committed to protecting the personal information you provide when using our website and marketplace.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared and the choices available to you.

1. Information We Collect

Depending on how you use ZimAd Connect, we may collect:

Account Information

• Name
• Email address
• Phone number
• Username and password
• Account type and profile information

Seller Information

When registering or applying to become a seller, we may collect additional information such as:

• Business or store name
• Business location
• Seller profile information
• Identification information where required for verification
• Identification documents or photographs submitted for verification

Listing Information

When you create an advertisement, we may collect:

• Product or service information
• Prices
• Photos and videos
• Location
• Contact information
• Property, vehicle, employment or business information included in the listing

Transaction and Payment Information

Where paid services or promotions are used, we may process information necessary to complete or verify payments. Payment details may be processed by third-party payment providers.

We do not need to store your full banking or card credentials when those details are handled directly by an external payment provider.

Technical Information

When you use our website, we may automatically receive information such as:

• IP address
• Browser and device information
• Operating system
• Pages visited
• Website activity
• Approximate location information derived from technical data
• Cookies and similar technologies

2. How We Use Your Information

We may use personal information to:

• Create and manage user accounts.
• Publish and manage marketplace listings.
• Verify sellers and help maintain marketplace integrity.
• Allow buyers and sellers to communicate.
• Process payments and paid promotions.
• Provide customer support.
• Send important account and service notifications.
• Send newsletters or promotional communications where permitted.
• Detect and prevent fraud, abuse and prohibited activity.
• Investigate reported listings or accounts.
• Improve the website and marketplace.
• Maintain website security and performance.
• Comply with applicable legal and regulatory requirements.

3. Information Displayed Publicly

Information included in a marketplace listing may be visible to other website visitors.

Depending on what you choose to publish, this may include your name or business name, listing photos, product information, location, price and contact details.

Do not include passwords, identification numbers, banking information or other sensitive personal information in a public listing.

4. Seller Verification Information

Where seller verification is required, ZimAd Connect may request identification documents or other information to confirm the identity or legitimacy of a seller.

Verification information may be accessed by authorised personnel and used only for legitimate verification, security, compliance and marketplace-management purposes.

Identification documents should not be published as part of a public listing.

5. Cookies

ZimAd Connect may use cookies and similar technologies to keep users logged in, remember preferences, improve website functionality, understand website usage and maintain security.

You can adjust cookie settings through your browser, although disabling certain cookies may affect some website functionality.

6. Sharing of Information

We do not sell your personal information as a product to third parties.

We may share information where reasonably necessary with:

• Payment providers for processing payments.
• Website hosting and technology providers.
• Security, fraud-prevention and service providers.
• Authorised staff or administrators who manage the platform.
• Relevant authorities where required by law or where necessary to address suspected illegal activity.
• Other users where information has been intentionally made public through a listing or profile.

Third-party service providers may process information on our behalf and may have their own privacy policies.

7. Communications

We may contact you about your account, listings, transactions, security, support requests and important changes to the platform.

Where permitted, we may also send newsletters, promotional messages and information about ZimAd Connect services.

You may opt out of non-essential marketing communications where an unsubscribe option is provided.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no website or internet transmission can be guaranteed to be completely secure.

Users are responsible for keeping their passwords and account credentials confidential.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including maintaining accounts, listings, records, security and legal compliance.

Information may be deleted or anonymised when it is no longer reasonably required, subject to applicable legal or operational requirements.

10. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion where legally applicable.
• Withdraw consent where processing is based on consent.
• Object to certain uses of your information.
• Request information about how your personal information is being processed.

Requests may be subject to reasonable verification to protect account security.

11. Children’s Privacy

ZimAd Connect is not intended to be used by children to independently conduct marketplace transactions.

We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.

12. Third-Party Websites and Services

ZimAd Connect may contain links to third-party websites, payment providers, social networks or other services.

We are not responsible for the privacy practices, security or content of third-party websites. Users should review the relevant third party’s privacy policy before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or privacy practices.

The updated version will be published on this page with a revised Last Updated date.

14. Contact Us

If you have questions about this Privacy Policy or want to make a privacy-related request, please contact ZimAd Connect through the Contact Us page.

When making a request, provide enough information for us to identify your account and understand your request.

By using ZimAd Connect, you acknowledge that you have read and understood this Privacy Policy.