Last Updated: July 23, 2026

This Refund Policy explains how refunds are handled on ZimAd Connect. By using our marketplace, you agree to the terms outlined below.

1. Marketplace Role

ZimAd Connect is an online marketplace that connects buyers and independent sellers. Unless otherwise stated, ZimAd Connect is not the seller of the products or services listed on the platform.

2. Responsibility for Refunds

The seller is responsible for the quality, condition, delivery, and any refunds related to their products or services. Buyers should contact the seller directly to request a refund or replacement.

3. When a Refund May Be Requested

A buyer may request a refund if:

• The wrong item was delivered.
• The item arrived damaged or defective.
• The item was significantly different from its description.
• The seller accepted payment but failed to deliver the product or service.
• The seller agrees to a refund.

4. Items Generally Not Eligible for Refund

• Items damaged after delivery due to misuse.
• Products that match the listing description and images.
• Digital products that have already been downloaded or accessed, unless required by law.
• Custom-made or personalized products, unless defective.
• Services that have already been completed, unless otherwise agreed.

5. Refund Process

To request a refund:

• Contact the seller through the contact details provided in the listing.
• Explain the issue clearly.
• Provide photos or other evidence where applicable.
• Keep proof of payment and delivery.

6. Marketplace Assistance

If a buyer and seller cannot resolve a dispute, ZimAd Connect may review the information provided and assist in facilitating communication. However, unless ZimAd Connect processed the payment or expressly guarantees the transaction, the final refund decision remains with the seller and applicable law.

7. Seller Obligations

Sellers are expected to:

• Accurately describe their products and services.
• Deliver orders within the promised time.
• Respond to customer complaints promptly.
• Honor legitimate refund requests where appropriate.

8. Fraudulent Claims

ZimAd Connect reserves the right to reject refund requests that are fraudulent, abusive, or supported by false information. Users engaging in fraudulent activity may have their accounts suspended or permanently removed.

9. Payment Processing

Where ZimAd Connect provides payment processing services, approved refunds will generally be returned using the original payment method where possible. Processing times may vary depending on the payment provider or financial institution.

10. Changes to This Policy

We may update this Refund Policy from time to time. The latest version will always be available on this page.

11. Contact Us

For questions regarding this Refund Policy, please contact:

ZimAd Connect
Harare, Zimbabwe
Email: support@zimadconnect.co.zw
Website: https://zimadconnect.co.zw