Help Center

Welcome to the ZimAd Connect Help Center. Find answers to common questions about buying, selling, posting adverts and using the marketplace.

Getting Started

How do I browse listings?
Visit the Marketplace and use the search bar or categories to find products, services, properties, jobs and business opportunities.

How do I contact a seller?
Open a listing and use the available contact options provided by the seller.

Selling on ZimAd Connect

How do I post an advert?
Click Post Your Ad Free, complete the listing information, add clear photos where applicable, and submit your advert for review.

Does it cost money to post an advert?
Regular listings can be posted for free. Optional promotional features may have separate charges.

Why was my listing rejected or removed?
Listings may be rejected or removed if they contain inaccurate information, prohibited items, misleading content, duplicates, spam or other violations of our guidelines.

Buying Safely

How can I stay safe when buying?
Verify the seller and listing, ask questions, inspect products where possible, and avoid sending money when you are unsure about a transaction. Never share your password, PIN or OTP.

What should I do if I suspect a scam?
Stop communication and avoid sending money or personal information. Report the listing to ZimAd Connect with as much information as possible.

Account & Support

I cannot access my account. What should I do?
Use the account recovery or password reset option available on the login page. If you still cannot access your account, contact ZimAd Connect support.

How do I report a listing?
Use the Report a Listing option where available and provide the reason for your report.

Need More Help?

If you cannot find an answer here, Contact Us and provide a clear description of your issue, including the relevant listing or account information where applicable.

ZimAd Connect Support
We’re here to help make buying, selling and advertising on ZimAd Connect easier and safer.